If you need an older firmware version that is no longer available from within the SUU, you can visit our Shure Update Utility: All Devices Have Red Dot If all devices appear with a red dot, please review After the current version installs correctly, you may update to the new version as normal.

First, try re-installing the current version. Shure Update Utility: Devices Appear as DiscoveringĬURRENT FIRMWARE VERSION DISPLAYS WITH AN ASTERISK AND RED DOTĪn asterisk next to the current firmware version indicates a problem with the firmware installed on the device. Model-specific instructions for accessing the network menu and configuring IP addresses are available in theįor additional troubleshooting steps, please see A DHCP server on the network is not required, but it is fine if one is present. An easy way to fix this is to set all devices, including the computer, to Automatic or DHCP mode and then restart the Shure equipment to ensure it gets an IP address. When devices in the Update Devices tab constantly show 'Discovering.', make sure your computer and your Shure hardware are configured for the same subnet. Tip: If you receive a Windows Defender Firewall Pop-Up on first run, check the boxes to allow access for all networks (Domain Networks, Private Networks, and Public Networks). Shure Update Utility: Devices Don’t Display For additional troubleshooting steps, including correcting firewall issues, please see Verify that all components are powered on, check all the physical connections and cables, and verify that you are running the latest version ofĪlso be sure to select the correct Network Adaptor in Preferences. If your issue is not addressed here, please contact Troubleshooting The following are some of the most common issues SUU users have reported. Select your system for detailed instructions on how to initiate an IR update: Wireless components that are not updated through the SUU use infrared ports to send the updates from the host device to the wireless components. These systems can be connected to your computer and updated through the SUU. Others can be connected to your computer directly via USB. Certain systems support updating of transmitters when docked in networked charging stations.

Push to Wireless Componentsįirmware updates may include firmware for associated wireless components. If an interruption occurs, reconnect the device to your computer and send the relevant updates again. When all devices to be updated are checked and the proper version is selected, click Send Updates.Ĭaution: Do not turn off, unplug or disconnect the system during a firmware update.

To change the firmware version being sent, double-click the device's row in the Version to install column. In the Update Devices tab, all items to be updated are preselected. Once you've downloaded the firmware, close the Download Manager to return to the main window.

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